Shipping and Returns Policy

Shipping Policy

Shipping Scope

We ship to [list of countries or regions where shipments are made]. We do not ship to [geographical restrictions, if any].

Delivery Times

Orders are processed within [number of days] business days after payment confirmation. Estimated delivery times are as follows:

• Domestic shipments: [range of days] business days.
• International shipments: [range of days] business days.

Please note that delivery times may be affected by external factors such as holidays, customs, or logistic delays.

Shipping Costs

Shipping costs are calculated based on the destination and weight of the package. We apply the following rates:

• Standard shipping: [price or cost policy].
• Express shipping: [price or cost policy].
• Free shipping on purchases over [minimum amount].

Order Tracking

Once the order is shipped, you will receive an email with the tracking number and link to track your package via [carrier name].

Delivery Issues

If your order does not arrive within the estimated time frame, please contact us at theldrg@gmail.com to manage the issue. In case of loss or damage during shipping, we will work with the courier company to provide a solution.

International Shipments and Customs

For orders outside [store’s country of origin], customers are responsible for any applicable customs duties or taxes. We are not responsible for delays caused by customs.

Incorrect Address or Unclaimed

If the package is returned due to an incorrect address provided by the customer or if it was unclaimed, the buyer will be responsible for reshipping costs.

Returns Policy

Return Period

If you are not satisfied with your purchase, you may request a return within [number of days] calendar days from the receipt of the order.

Return Conditions

To be eligible for a return, the product must meet the following requirements:

• Being in its original condition, unused and without signs of wear.
• Retain the original packaging and all its labels.
• Not be an excluded return product (see “Non-refundable Products”).

Return Process

1. Contact our customer service team at theldrg@gmail.com with your order number and reason for return.
2. We will provide you with instructions for sending the product to our return address in [return address].
3. Once received and verified, we will process your refund within [number of days] business days.

Return Costs

• If the return is due to our error (defective, incorrect product, etc.), we will cover the return costs.
• If the return is due to a change of opinion, the buyer will cover the shipping costs.

Refunds

Refunds will be issued through the same payment method used for purchase. Depending on your bank or payment provider, the refund may take between [range of days] business days to reflect in your account.

Non-refundable Products

We do not accept returns in the following cases:

• Custom or made-to-order products.
• Sale or clearance items.
• Personal hygiene or intimate care products.

Product Exchanges

If you want to exchange a product for another, you must first return the original item and then make a new purchase.